The Brow Lift – Privacy Policy

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Effective Date: 2 October 2025

At The Brow Lift, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase products, or interact with us.

Who We Are

The Brow Lift by Maloy provides information about eyebrow hair transplants, market costs, and related services, as well as offering selected tools and products through our online shop.

Business Address:
The Brow Lift by Maloy
2 Harley Street
London, W1G 9PA
United Kingdom

Email: maloy@thebrowlift.co.uk

Information We Collect

We may collect the following information when you use our website:

• Contact details (such as your name, email address, phone number).

• Order details (billing/shipping address, product purchases).

• Payment details (securely processed by third-party providers – we do not store card information).

• Technical data (cookies, IP address, device/browser type, and browsing behaviour).

How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Provide customer support and respond to enquiries.

• Share updates, promotions, or newsletters (only if you’ve opted in).

• Improve our website, products, and services.

Sharing Your Information

We do not sell your personal data.
We only share information with trusted third-party providers where necessary (such as payment processors, couriers, and website hosting services).

Your Rights (UK & GDPR)

As a UK-based business, we comply with UK GDPR. You have the right to:

• Request a copy of the personal data we hold.

• Correct or update your information.

• Request deletion of your data.

• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at maloy@thebrowlift.co.uk.

Data Security

We take reasonable steps to protect your information using secure technologies. While we work hard to safeguard your data, no system is completely secure.

Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic. You can control or disable cookies in your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised Effective Date.

 

The Brow Lift – Returns & Refunds Policy

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At The Brow Lift, we want you to be happy with your purchase. However, due to the nature of our products and for strict hygiene reasons, all sales are final.

No Returns or Exchanges

• We do not accept returns or exchanges once an order has been placed.

• Please check product descriptions carefully before purchasing.

Refunds

• Refunds are only issued if a product arrives damaged or faulty.

• In that case, you must notify us within 7 days of delivery by emailing maloy@thebrowlift.co.uk with your order number and clear photos of the item.

• Once approved, we will process your refund to your original payment method.

Non-Refundable Items

• Opened or used items.

• Tools and beauty-related products (for hygiene reasons).

• Sale or promotional items.

Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us:

Email: maloy@thebrowlift.co.uk
Post: The Brow Lift by Maloy
2 Harley Street
London, W1G 9PA
United Kingdom